Policy
Refunds & Exchanges
Your satisfaction matters. Here's everything you need to know about returns, exchanges, and refunds at Sakeena.
Refunds
- We accept return requests within 7 days of delivery.
- Approved returns in original condition qualify for a full refund.
- Return shipping is the customer's responsibility — unless the item is defective or incorrect.
Exchanges
- Exchange requests are accepted within 7 days of delivery.
- We'll do our best to accommodate a different size, color, or style — subject to availability.
- Exchange shipping is the customer's responsibility — unless the item is defective or incorrect.
Defective or Wrong Items
- Please contact us within 48 hours of receiving your order.
- We cover all shipping costs for defective or incorrectly sent items.
- You'll receive a replacement or a full refund — your choice.
Return Conditions
- Items must be unused, unworn, and unwashed.
- Original tags must still be attached.
- Items must be in their original packaging.
“Our goal is to make your shopping experience smooth, fair, and worry-free.”
— The Sakeena Team
Have a question about your order?
Contact Us